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Healthcare

Delivering real-world technology for healthcare providers


Keep clinicians, reception, and patients connected with Ecotel’s secure, all-in-one voice, video & messaging platform—built for busy GP clinics, aged-care homes, and hospitals alike.

All-in-One Platform

Voice, video, chat and a full call-centre toolkit all live in our unified phone system, so clinicians switch channels without bolt-ons or extra log-ins. Seamlessly integrating with EHR/CRM systems to streamline every step of the patient journey.

Easy for Staff

One user licence for desk phones, mobiles and browsers, cutting training time and letting doctors focus on care instead of tech. Built-in video consults, hot-desking and point-and-click admin keep workflows familiar, fast and frustration-free.

Built-in Resilience

Geo-redundant data centres and automatic fail-over deliver the 99.95 % uptime hospitals demand. Continuous monitoring and instant alerts mean phones stay live for critical calls—day, night and during maintenance windows. 

Patient Privacy

End-to-end encryption, role-based access, and optional on-prem deployment satisfy Australian Privacy Principles and state-based health record laws. Pause-record button keeps payment data off recordings.

 Rapid Triage Hotlines routes urgent calls to clinicians first, while queue callbacks keep non-urgent callers happy. 

SMS Appointment Reminders

Reduce no-shows with two-way SMS communication.

Secure Video Telehealth

Launch HD video consults from the same app—no extra log-ins.

Zone Paging & Code Alerts

Broadcast emergency codes to wards or the whole campus in one click.

EMR / PMS Integration

 Screen-pop patient files on incoming calls; click-to-call from Best Practice, MedicalDirector, Genie. Our CRM template integration works with niche software!

  We cover all things telco  

Ready for healthier communications?

Book in a Discovery Call with one of our VOIP experts for a comprehensive deep dive into your current phone system,
with an actionable plan to make it epic!

Need a setup guide?