Cost-Saving Migration
Reuse existing analogue handsets and fax lines while you transition to VoIP—no rip-and-replace.
Whole-of-Government Collaboration
One dial plan, free inter-office calls and presence across all agencies.
Security & Compliance
Encryption, role-based access and full audit logs satisfy ISO 27001 and Australian Protective Security Policy Framework (PSPF) guidelines.
Connect every office, depot and remote worker
Link council offices, remote depots and mobile inspectors on one phone system. Encrypted, extension-to-extension dialling, shared directories and central management—no matter where teams are based.
Skill-Based ACD
Route citizen calls by service area, language or priority.
Call-Back in Queue
Offer press-1 callback during peak periods—no one waits on hold.
Hot Standby Failover
Redundant servers keep 000 emergency lines online 24 / 7.
Microsoft Teams Integration
Let staff call from the Teams app while the PBX handles trunks.
Citizen Service Hotlines
IVR + queue analytics improve first-contact resolution for rates, permits and enquiries.
Emergency Response
Priority routing, paging and SMS broadcast keep teams informed during crises.
Field-Staff Mobility
Inspectors log into the mobile app to call residents securely with the council number.
Book your Free
Call Flow Review
Book in a Discovery Call with one of our VOIP experts for a comprehensive deep dive into your current phone system,
with an actionable plan to make it epic!
Self-Serve Resources
More articles available in our Public Sector Help Hub.
Modernise the agency’s communications—securely and affordably.
Book a strategy session or start a pilot today. Our local team will handle migration, training and ongoing support.
