Secure, agile comms for banks, brokers & insurers alike.

Give clients the white-glove treatment while ticking every compliance box. Ecotel’s unified platform connects all your branches, advisors & mobile teams—voice, video, chat and AI dialling in one place.

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Unified Platform

One PBX for every branch & WFH advisor—3-digit dial worldwide.

Omnichannel Client Service

Calls, SMS, WhatsApp & web chat flow into the same agent console.

99.95 % Uptime + HA

Hot-standby clustering & geo-redundancy keep markets open 24 × 7.

We cover all things telco

Phone Systems

Smart, scalable, AI powered cloud phone systems built for modern business.

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Internet Services

Reliable, high-speed NBN and Fibre connectivity with business-grade support.

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SIM Services

Flexible SIM plans across multiple network carriers for mobile, IoT, and fleet.

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Bundled Solutions

Consolidate your telco, managing one seamless, cost-effective solution.

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Intelligent Call Routing

Queue VIP clients to priority agents; skills-based routing for loans, wealth, claims.

AI Power Dialer

Progressive & power modes auto-call leads, detect voicemail, and pass live answers to the next free agent—perfect for outbound campaigns.

CRM Screen Pops

Instant client profile from Salesforce, HubSpot or Zoho CRM on every inbound call.

Omnichannel Inbox

Agents handle WhatsApp, SMS & Facebook messages right beside calls—no app-switching.

Detailed Analytics

8 built-in reports + custom exports; filter by branch, advisor or queue.

PCI-DSS, GDPR & AU privacy—built in.

Pause/resume recording for card details, encrypted voice/SMS traffic, audit logs for every admin action, and role-based access down to call files. Sleep easy at audit time.

Mobile Advisor App

Trade-secure calls & chats from iOS/Android with office caller-ID; flip to laptop when back at desk.

Web Video Rooms

Launch a face-to-face meeting with a client in one click—no plug-ins, full recording and screen-share.

Trading Desks

Low-latency voice, dedicated SIP trunks & redundant internet paths for nonstop dealing.

Relationship Managers

Click-to-call from CRM, record notes, SMS follow-ups in one history thread.

Contact Centre

Handle card-holder calls with real-time SLA wallboard & secure PCI workflows.

AI Power Dialler

Trade-secure calls & chats from iOS/Android with office caller-ID; flip to laptop when back at desk.

Shop Refurbished with Ecotel

Think of Ecotel’s refurb range as an op-shop for corporate tech: premium phones, LTE tablets and wearables that move fast, cost a fraction of new, and keep e-waste out of landfill. Every device passes a 72-point test, arrives in retail-ready packaging with cables included, and carries a 12-month warranty (battery, too). Choose your cosmetic grade—from As New to Good—place real-time wholesale orders in our Reseller Portal, and enjoy free shipping Australia-wide. High quality, low footprint, zero hassle.